Privacy Policy

Last updated: October 12, 2026

RUAP Super App respects your privacy. This Privacy Policy explains how we collect, use, store and protect information when residents, sellers, service providers and administrators use the RUAP Super App mobile application, website and related services.

Information We Collect

We may collect the following information when you use the app:

• Account details such as name, mobile number, email address and profile information.
• Listings, kitchen details, shop details, service details, photos and descriptions you upload.
• Order, booking, notification and transaction-related records created inside the platform.
• Device information such as push notification tokens, app version and basic technical logs.
• Messages or support requests you send to administrators or service operators.

How We Use Information

We use information to operate and improve the platform, including to:

• Create and manage user accounts.
• Show kitchens, shops, products, services and classified listings to other users.
• Process food orders, shop orders, service bookings and status updates.
• Send important app notifications, including order updates and admin announcements.
• Prevent misuse, investigate issues and keep the community service reliable.

Images and User Content

When you upload images or listing content, that content may be visible to other users as part of the related kitchen, product, service or classified listing. Please upload only content that you own or have permission to share.

Sharing of Information

We do not sell your personal information. We may share necessary information with other users only to complete community interactions, such as showing seller details to a buyer or provider details to a customer. We may also share information if required by law or to protect users, administrators or the platform from misuse.

Data Storage and Security

We use reasonable administrative and technical safeguards to protect your information. No online service can guarantee complete security, so users should keep login details private and report suspicious activity promptly.

Push Notifications

The app may use push notifications for order updates, booking updates, community notices and admin announcements. You can control notification permissions from your device settings.

Your Choices

You may update your profile information in the app where supported. You may request help with account or data concerns by contacting the RUAP Super App administrator.

Children's Privacy

RUAP Super App is intended for community residents and service participants. It is not designed for unsupervised use by children. If child-related information is submitted by mistake, please contact the administrator for review.

Changes to This Policy

We may update this Privacy Policy when the app, legal requirements or operational needs change. The updated version will be posted on this page with a revised date.

Contact

For privacy questions or account support, please contact the RUAP Super App administrator through the official community support channel or the contact page.